Rog ajutor urgent referitor la AdSense - account disabled

[zuk]

Din pacate in aceasta seara nu m-am putut loga in contul meu AdSense deoarece primeam o eroare ca nu exista acel cont si am trecut la verificarea emailului. Surpriza, am primit un email din partea Google cu subiectul "Google AdSense Account Disabled"

Daca ma adresez in aceasta rubrica presupun ca stiti ce contine mesajul.

Site-ul meu este http://www.quickfileupload.com/

As dori din suflet un sfat, un model de scrisoare prin care sa ma adresez catre Google pentru a incerca sa-mi restaurez contul AdSense. Momentan am si un cec in banca la BCR care urma sa fie incasat la inceputul lunii Februarie.

Deci va rog foarte mult sa imi dati o mana de ajutor.

[zuk]

Ok m-am grabit, am citit postul lui Cristian de pe seopedia.org , dar exista o mica problema. Site-ul meu este hostat la EV1Servers.com unde am un server dedicat. Acum cca. 4-5 zile ei s-au unit cu un alt provider (pe nume The Planet) si a iesit o mare porcarie. Au fost probleme cu site-urile tuturor clientilor , baze de date disparute, statistici , samd. Problema mea a inceput cu apache care nu mai functiona corect, am stat cca. 4 ore sa iau legatura cu suportul tehnic iar singura solutie pe care mi-au oferit-o a fost sa-mi reinstaleze apache pe server (eu pierzand toate datele - cam 50GB de date) precum si statisticile din Noiembrie 2006 pana pe data de .. 13 ianuarie. In ziua urmatoare pe 14 ianuarie am avut o mica problema in loguri (inca le am din acea perioada) cu un IP care mi-a facut cam 170 GB trafic singur intr-o zi , este de undeva de prin Indonezia. Daca fac acel apel catre Google cum a sugerat Cristi pe blogul sau si ei imi cer inapoi logurile http ce naiba ma fac eu ? singurele dovezi care sunt au vechime cateva zile

astept orice sfat, sperante mari nu imi prea fac, dar am un cec depus la BCR pe data de 5 Ianuarie 2007 in valoare de 1,250 $ pe care mai mult ca sigur nu il voi mai putea incasa (trebuia sa trec in jur de 5 Februarie sa ridic banii) si mai aveam o suma maricica in cont.

[Cristian Mezei]

Daca fac acel apel catre Google cum a sugerat Cristi pe blogul sau si ei imi cer inapoi logurile http ce naiba ma fac eu ? singurele dovezi care sunt au vechime cateva zile

Explica-le exact problema ta. Cum ai explicat-o si aici. Da link catre o stire oficiala despre unirea celor doi provideri.

Etc.

[zuk]

As putea sa le dau link aici , eu de pe forumul acesta am aflat ca EV1 fac merge cu ThePlanet si ca au probleme.

http://www.webhostingtalk.com/showthread.php?t=576908

http://www.webhostingtalk.com/showthread.php?t=577847

chiar o sa le dau linkurile acestea doua.

[zuk]

Ok , m-am mai calmat un pic si am redactat apelul meu catre ei folosind acel formular. Nu stiu daca am abordat cea mai buna exprimare dar este cea mai buna incercare pe care am putut sa o fac in acest moment.

M-am gandit sa postez si aici ce am redactat poate aveti ceva de spus in plus.

Hello,

Thanks for informing me about the click attacks on my AdSense account.

I cant tell what happened exactly but I suspect everything has started a couple of days ago when my hosting company decided to merge with another one without annoucing it's customers and the troubles started to show up immediately. I can direct you to two topics in a webhosting forum where people started to complain about the same company:

http://www.webhostingtalk.com/showthread.php?t=576908
http://www.webhostingtalk.com/showthread.php?t=577847

I found these forum topics while I was digging on Google to find a solution and fix the server myself since the first attempt to contact their Technical Support department failed after I have been waiting for several hours to get a explanation about what happend.

My first issues were with my httpd server when started to not respond correctly anymore, my site users who couldn't log on to their accounts because the mysql server was also down, then with the huge traffic made by some users located in Indonesia. After I spend 4 hours talking with a one of their technical support representative the only thing that they could do that time was to shutdown my server for a couple of hours and later that day reinstall and patch my apache server. All my previous logs from late Octomber when I signed up with them until January 14, 2007 are gone. The only recent server logs that are have are dated January 15, 2007 until today which also show up unusual activity inside. It seems that I cannot attach it here, but on your request I can either email it or post it on my website for your detailed investigation. From that period of time I also have noticed some unusual activity in my AdSense account.

Also, another abnormal behaviour I have noticed in the last two days in my Google Analytics account when a large number of visitors were referred to my site from a ambiguous forum. I couldn't tell the direct source but I've started to delete all the files had high bandwidth consumption and ban their IP's that I felt to have anything to do with it. My AdSense account had these days a small CTR increase but not something to alert me , the only bizzare thing was that some clicks might come in bulk. I can't be sure if it was from the lag until the data was processed or other reasons. I personally think it might have come from the same attackers. I cannot count of what I said above , but if I AdSense department is requesting to me to offer the server logs, I am more then happy to do that.

What I assure you directly is that I never clicked any of my ads or encourage any of my site visitors to click on the ads, neither of my family members or internet friends. The ads were clearly delimitated.

Let me know if there is anything else that you might need for your further investigations at this point.

Thank you,

Numele Meu

[Iskander]

Good luck!!

sa ne spui ce ti-au raspuns. cam de kkt fazele astae cu terminarea contului una doua fara sa te intrebe sau ceva.. mai ales ca stiu de aceste tehnici...

[zuk]

Desigur. Macar de as primi o explicatie "umana" si nu una robotizata.

Din ce am mai citit pe alte forumuri , obisnuiau sa trimita un avertisment ca as fi macar monitorizat mai mult , si poate o rezolvam cumva , dadeam loguri , opream adsense pe site o perioada pana clarificam situatia si poate era mai bine, dar au preferat sa imi dea ban direct.

[zuk]

Primul raspuns "robotizat "la aproape 20 de ore de cand mi-au blocat contul a venit.

Hello ,

We are in the process of reviewing your account with the additional
information that you have provided. Please understand, however, that there
is no guarantee that you will be reinstated into AdSense. As outlined in
the Terms and Conditions, Google reserves the right to cease any
publisher's participation at any time. We are acting in the best interest
of both the advertisers and publishers but Google will use its sole
discretion when determining instances of invalid click activity.

Sincerely,

The Google AdSense Team

Sa inteleg ca voi mai auzi de ei in cateva zile.

[zuk]

S-au miscat repejor oamenii

Hello XXX,

Thank you for your appeal.

After receiving your response, we re-reviewed your account data
thoroughly. We have reconfirmed that invalid clicks were generated on the
ads on your site in violation of our Terms and Conditions and program
policies.

https://www.google.com/adsense/terms
https://www.google.com/adsense/policies

We have these policies in place to help ensure the effectiveness of Google
ads for our publishers as well as our advertisers. According to our policy
on this matter, we are unable to reinstate you into the program.

As you may know, publishers disabled for invalid click activity are not
allowed any further participation in AdSense. For this reason, you may not
open a new account.

Please bear in mind that subsequent or duplicate appeals may not be
considered and you may not receive any further communication from us. We
appreciate your understanding.

Sincerely,

The Google AdSense Team

La nici 24 de ore de la apel au luat decizia se pare. Nu mi-au cerut nici un fel de log , nimic in plus. Cam atat a fost.

Sa ma resemnez ? Mai este ceva de facut ?

Si cu ocazia asta, dat fiind faptul ca siteul meu beneficiaza oarecum de un numar de vizitatori care mi-ar putea aduce un profit , prefer sa nu pierd timpul si in caz ca nu mai e de facut nimic in privinta AdSense sa trec mai departe si sa ma inscriu in alt program. In momentul asta , ce imi recomandati ca alternativa la AdSense ?

[Iskander]

yahoo si msn ads.

adbrite?

eu le-as scrie un mail revoltat si as da de pamant cu ei... spune-le ca oricine poate sa saboteze astfel un cont, ca luni de zile ai castigat x suma si nu ai dat nici un click, de ce sa fii facut asta tocmai acum cand stiai politica lor si erai foarte multumit de colaborarea cu ei....