"What information can a seller provide to increase the chances of winning a chargeback dispute?

The following types of information can increase the chances of a chargeback dispute being ruled in favor of the seller:

* Proof of delivery, such as online tracking numbers.
* Copies of the original item description or auction description, including any photos.
* Proof that the buyer was already refunded.
* Proof that the buyer was provided with a replacement product.
* Correspondence with the buyer or feedback from the buyer.
* Any agreements signed or accepted by the buyer at time of purchase.
* Any return policy that was communicated to the buyer."

De aici

Oricum, mi se pare ciudata incapatanarea de a nu intelege ca e vorba de o marfa virtuala, nu ceva fizic ce poate fi urmarit prin posta...
Nu ai nicio comunicare cu clientul respectiv, ceva contract pe care a facut click pt. a putea descarca voucher-ul ?